5Dimes and the U.S. Department of Justice reached a $46.8 million settlement of an investigation into illegal US sports betting operations, as well as money laundering and wire fraud.
All about five below. Find out more about the coolest brand on the planet. About our website. Learn the fivebelow.com 101! Hollar customers. In store policies. Shopping your FAVE store! Online ordering policies. Learn how to shop your fave store online. Community outreach. Fundraisers, philanthropy, & more! Press kit & investors. 5Dimes has referenced this as a temporary measure – 'We are relaunching the company into a better one for our customers, and to do it properly, we need to suspend service to U.S.
- Customer Service. When it comes to customer service, 5Dimes are up there with the very best in the industry. To begin with, they are easy to talk to. They operate 24/7 so you can pick up the phone and speak to their customer service staff at any time. Their phone numbers are shown on the homepage and they always encourage you to call them.
- As a whole, the customer service at 5Dimes is spectacular. With 24/7 support and three very convenient contact options, 5Dimes has created a stellar win in the customer service department. Based on my experience, I have little reason to doubt that you'll experience anything short of fantastic customer service at 5Dimes.
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The company announced an intent to enter the US sports betting market following the deal, although state regulators likely will balk at the long list of criminal activity detailed in the settlement.
5D Holdings and owner Laura Varela will forfeit the illegally obtained gambling proceeds as part of a settlement with the US Attorney's OfficeEastern District of Pennsylvania into the criminal investigation of 5Dimes' offshore operations in Costa Rica.
'Beginning in at least 2011, 5Dimes accepted wagers from and made payouts to U.S. bettors, and transferred more than $46.8 million in proceeds earned from its illegal gambling activities in such a manner as to attempt to hide the nature, location, source, and control of the funds.'
5Dimes already incorporated 5D Americas LLC in Delaware. The agreement allows Varela the 'use of her assets or the assets of the 5Dimes brand to explore future options, including, but not limited to, re-constituting the 5Dimes brand to be licensed to conduct legal, regulated gaming activities in the U.S. and internationally.'
Why is 5Dimes settling?
Varela is the widow of Sean 'Tony' Creighton, who was found dead in Costa Rica after he was kidnapped and murdered in Sept. 2018. She's a Costa Rican citizen.
The $46.8 million was traceable to transactions that violated multiple sections of Title 18 of the United States Code. The settlement agreement includes the fact that 5Dimes 'acknowledged that those funds are the proceeds of various unlawful gambling-related offenses.'
Those include:
- Wire fraud
- Money laundering
- Illegal transmission of gambling information
Not all cash
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That $46.8 million seized wasn't totally liquid as Creighton attempted to launder the funds multiple ways, according to the settlement.
The Department of Homeland Security Investigations seized $3.4 million in cash and other assets like a 1948 George Mikan rookie card he bought for more than $400,000 and $715,000 in rare coins.
In total, the assets forfeited were worth more than $26 million. Varela also agreed to forfeit $2 million seized by Costa Rican authorities and pay an additional $15 million.
Offshore betting seen as illegal by feds
The settlement and preceding investigation strike a blow to those sympathetic to the legality of the offshore industry within the United States. The federal government began investigating 5Dimes' illegal acceptance of US-based bets years ago and imposed a massive fine for the company to avoid charges.
While the company paints the settlement as its pass to seek state-level licensure, the underlying agreement submarines the opinion of many who paint offshore operations as legal under US law.
The admission of ongoing violations of US law dating back at least a decade will make for a heavy discussion topic for state regulators.
What's next for 5Dimes?
The next step will be trying to get 5Dimes licensed in New Jersey, Varela's attorney Jeff Ifrah told the Wall Street Journal.
Varela will also have the support of the US Attorney's Office throughout the process. It will 'answer inquiries made by gaming regulators, potential investors, and/or financial institutions regarding her cooperation in EDPA's investigation and lack of involvement in the operations of 5Dimes,' according to the settlement agreement.
That means whether Varela gives it a go with the brand or decides to sell, she'll get the help of the authorities she aided throughout the investigation.
How gambling regulators will treat 5Dimes will be an interesting case study. Literally days ago it was still taking wagers from Americans illegally. And we know that the site has been sending at least some bettors to a site that runs with the same backend and lines.
'Thank you for choosing us. Is there anything else I can help you with?'
We all recognize these oft-repeated phrases from customer service agents. Sometimes, they may come off as fake or mechanic, especially if we hear the exact same phrase everywhere else.
Repeatable phrases do have their function, however. They bring consistency to customer service. When you have a repertoire of helpful phrases at your disposal, it can improve your communication as a customer service professional.
The language that you use can directly affect a customer's purchasing decision and the impression that a customer has of your company. 82% of customers left a company because they had a bad customer service experience.
Make sure that your messages are always polished before you send them. Stronghold hd maps download. If you feel that your content could use some editing, there are tools such as Grammarly, Handmade Writing and Readable that can help you with this stage.
In most cases, customers have plenty of choices in terms of who they want do business with. Therefore, it's critical that you know how to talk to your customers in order to satisfy their needs.
Here are 7 powerful customer service phrases that can support your interaction with customers.
'I don't know, but let me find out.'
Simply telling a customer that you don't know and suggesting that they contact someone else isn't good enough. Nothing is more upsetting than having to contact different people one after another, none of whom have the answer.
Handing your customers off to other people is good way to drive them away. But if you want to provide high-quality customer service, you have to be the one who is contacting those other people and finding the answer for your customer. The point is to reduce customer effort which leads to improved customer satisfaction.
'Thank you for bringing this to our attention.'
Not all companies are happy to receive a report of a flaw in their product or service. That's a wrong mentality. In fact, the customer who reports the flaw is doing a favor to your company by participating in your quality control. Most customers wouldn't make the effort to notify of such errors.
The least your company can do in that situation is to show appreciation. The observant customer is most likely not looking for anything more than recognition of their effort. Being polite doesn't really cost you a dime. https://soft-websites.mystrikingly.com/blog/photolemur-2-3-1-download-free.
'I certainly can check that for you.'
Using positive and confident language goes a long way. Capture one pro 12 0 0 270. Even if you're uncertain about the outcome, it's important that you appear encouraging and take a proactive approach to finding the solution. You want to increase your customer's confidence in your brand. Show that you're a professional who gets things done. How to play spud.
'I apologize for the inconvenience.'
If a customer is frustrated, it's crucial to show empathy to the customer and let them know that you understand their concerns. Apologizing to an unhappy customer and acknowledging the mistake is a much better approach than giving a list of excuses. Your goal is to retain existing customers and make them into loyal brand advocates.
Sometimes mistakes can be due to circumstances beyond your company's control. Even if you're not the one who is responsible for the mistake, you can still be apologetic for the way your customer feels. The next step is to work on how to make things right.
'I will update you by [time].'
Some customers can be impatient and are constantly checking on the status of their request. One solution to these update requests is to keep the customer posted as often as possible. You can also promise to let the customer know when they should expect to hear from you.
Even if you cannot promise to have the customer's request solved, you can always promise an update. In addition to keeping the customer informed about the status of their request, it provides you the opportunity to build trust. You can show that you care about your customers and want to keep them satisfied.
'Happy to help.'
Adding positive power to your words is the simplest way to make your customers feel more valuable. Positive words are easy to implement and help your customers have more positive experiences. Better experiences, in turn, help retain these customers.
Not all customers will inform you that they're not satisfied. Either they don't want to be a burden, or it's simply easier not to make the effort. They will just stop using your services or buying your products.
Positive words can invite them to share further issues that may arise. It's a better situation where customers share their problems with you instead of just abandoning your company.
'As much as I would love to help…'
There are situations where the customer's request is not feasible. This is a polite way to say no, and it's better not to lead your customer on if you're certain that there will be no solution. https://softwaremm.mystrikingly.com/blog/adobe-reader-terbaru-2019. Simply saying no, on the other hand, can be too abrupt or blunt, in particular if the customer appears sincere and has formulated the request in a polite way.
By using this phrase, you're giving a kind but firm response. Your customer will understand that you would like to help but it isn't possible in that situation.
We hope that you find these phrases useful in your customer service job. Perhaps you're already using some of them, and hopefully they're helping you provide exceptional customer service.
Five Dimes Customer Service
If you want to read more about successful customer service, you can check our earlier post about how to provide great customer service.
Which phrases do you find useful in customer service? Feel free to share them in the comments below.
Josh Carlyle is an experienced writer and marketing professional, who is creating and editing content and at Writing Guru and Write My Essay Today. As a business strategist, Josh is always eager to find creative solutions to different economic issues and communicate his ideas and insights to readers.
